Social Security Scotland
- Adult Disability Payment (ADP)
- Forms | Legislation | Descriptors | Decision Making Guide | Stakeholder resources | Caselaw | Re-determinations
- Child Disability Payment (CDP)
- Forms | Legislation | Decision Makers Guide
- Pension Age Disability Payment
- Forms | Legislation | Decision Makers Guide | Contact details
- Social Security Benefits
- SADLA | Scottish Child Payment | Carers | Bereavement | Best Start Grants | Heating | Job Start
- Other
- Contact details | Third party | Uploading documents | Health information | Statistics
- Redeterminations and Appeals
- Benefits you can appeal | Time limits | Appeal forms | Rules and Regs | Claiming expenses | Client representative guidelines | Process appeals | Links
- Appeals to the Upper Tribunal Scotland
- Following your Tribunal, you receive a decision notice! | Requesting a statement of reasons | Errors in Law | Scottish Courts & Tribunals | Rules and regs | Upper Tribunal decisions | Links
Adult Disability Payment
Application Form
Adult Disability Payment application form for organisations
- You can use this form to help people apply for Adult Disability Payment. For example, if you work for a third sector or voluntary organisation that helps people to apply for benefits.
Re-determination forms
Adult Disability Payment re-determination form
- Use this form if you want Social Security Scotland to look again at your Adult Disability Payment decision.
Appeals form
Adult Disability Payment appeals form
- Use this form to appeal a decision about your Adult Disability Payment.
Adult Disability Payment appeals form with short term assistance
- Use this form to appeal a decision about your Adult Disability Payment and apply for Short-term Assistance.
Short‑Term Assistance temporarily restores a client’s previous ADP/CDP/PADP rate while they challenge a reduced award.
Change of Circumstances (CoC)
Report a Change of Circumstances (CoC) online at Change of Circumstances
Main legislation
The Disability Assistance for Working Age People (Scotland) Regulations 2022
Social Security (Amendment) (Scotland) Act 2025
The Bill amends the Social Security (Scotland) Act 2018 to make changes to the Scottish social security system.
The Bill became an Act on 23 January 2025
Social Security (Amendment) (Scotland) Act 2025
Summary
The Social Security (Amendment) (Scotland) Bill, a Scottish Government Bill, was introduced on 31 October 2023. It has eight substantive parts, each dealing with a different aspect of social security administration. All the changes are by amendment to the framework legislation – the Social Security (Scotland) Act 2018.
New benefits. Part 1
regulation-making powers that would allow new benefits for people with care experience (for example, young people who were in foster care), and new benefits for families with children to be introduced in future. Examples of how these powers could be used are the proposed Care Leaver Payment and changing the legislative footing of the Scottish Child Payment.
Late applications. Part 2
repeals COVID-19 measures that allowed late applications for benefits.
Challenging decisions. Part 3
Makes changes to the processes for re-determination and appeal including:
- Allowing requests for re-determination and applications for appeal to be made more than a year late in exceptional circumstances (section 5).
- Allowing requests for re-determination to be withdrawn (section 6).
- Requiring Ministers (in practice, Social Security Scotland) to complete a re-determination even if they have missed the deadline for doing so (section 7).
- Allowing Social Security Scotland to offer a better award to a claimant who has lodged an appeal. This would end the appeal. This is known as a lapsed appeal (section 8).
In exercising its power under subsection (1), the First-tier Tribunal must not take into account any circumstances which did not exist at the relevant time, but may take into account circumstances which existed but were not known at the relevant time (section 9).
Clarifying the powers of a Tribunal in a process appeal and Ministers duties following their decision. The changes reflect existing practice (section 10).
Overpayments. Part 4
Make changes to the rules on assistance provided in error:
Some people have a formally appointed representative, such as an appointee or guardian, who manages benefits for them. Sections 9 and 10 would make such representatives liable for overpayments, but only where they act in breach of their duties, such as using the money for themselves. Section 9 would extend the individual’s liability for their representative’s errors.
As with other Scottish social security overpayments, Ministers would have up to five years to start to recover overpayments (Section 11). Section 12 clarifies that overpayments can be recovered from an individual’s or their representative’s estate after they have died.
Section 13 would introduce review and appeal rights against the decision that an individual or their representative is liable to repay an overpayment.
Appointees. Part 5
An individual appointed to manage a persons Department for Work and Pensions (DWP) benefits would also manage their Social Security Scotland benefits until Social Security Scotland completes its own checks (section 14).
Where an appointee uses any funds outwith their common law or statutory duties, and does so in bad faith, they would be liable to repay those funds to the individual they represent (section 15).
Providing information. Part 7
- would require individuals to provide information to Social Security Scotland in order to estimate the amount of fraud or error in the system as a whole. Ultimately, if information was not provided, an individual’s benefit could be suspended. Eligibility could then be reviewed, which would either confirm eligibility or end payments.
Compensation recovery. Part 8
would apply where a person who gets social security payments as a result of injury, accident or disease, is awarded compensation for the same incident. The person making the compensation payment must deduct the value of relevant social security payments from the compensation due to the individual and pay it instead to Scottish Ministers. The provisions mirror those of the current DWP scheme, with the intention that Social Security Scotland benefits will be treated in the same way.
Scottish Commission on Social Security (SCoSS). Part 9
would bring additional regulations into the scope of SCoSS scrutiny and make changes to governance arrangements following recommendations from an independent review.
Adult Disability Payment ‘descriptors’
Regulations were amended to take into account whether a person can carry out an activity ‘safely, reliably, to an acceptable standard, repeatedly and in a reasonable time period’
Safely: In a way that is unlikely to cause harm to you or anyone else, either during or after you have completed the task. Consideration must be given to the likelihood of harm, and the severity of the consequences of that harm.
To an acceptable standard: Means to a reasonable standard. Account should be taken of the impact on you of carrying out the task to that standard. An example of not completing a task to an acceptable standard would be if you can wash yourself but you do not realise you have done so inadequately and are still not clean after you have finished.
Repeatedly: Being able to complete the task as often as is reasonably required. The cumulative effects of symptoms such as pain and fatigue are relevant because the effort of completing a task could make it harder for you to repeat it or to complete other tasks. For instance, if you are able to prepare breakfast without help, but the exhaustion from doing this means that you could not prepare another meal that day, you should be treated as being unable to prepare a meal unaided. This is because it is reasonable to expect someone to be able to prepare more than one meal a day.
In a reasonable time: No more than twice as long as the maximum time normally taken by someone without a disability.
Variable and fluctuating conditions
‘50% rule‘ In the ADP assessment, a descriptor will apply to you if it reflects your ability for the majority of days (ie on over half of them).
‘Qualifying period‘ This is considered over a 12-month period; looking back 13 weeks and forward 39 weeks.
Where one descriptor is satisfied on over half the days in that period, that descriptor will apply. Where two or more descriptors are satisfied on over half the days, the descriptor which scores the highest number of points will apply. These conditions will not apply however if you are terminally ill.
DAILY LIVING ACTIVITIES
Daily Living Component Introduction – Social Security Scotland
To get an award of the daily living component, you need to score:
8 points for the standard rate
12 points for the enhanced rate
For daily living, the points need to be scored from activities 1-10 below.
1 – Preparing Food
This activity considers a claimant’s ability to prepare a simple, cooked meal for one from fresh ingredients. This is not a reflection of a claimant’s cooking skills but instead a consideration of the impact of impairment on ability to perform the tasks required. It assesses ability to open packaging, serve food, peel and chop food and use a microwave oven or cooker hob to cook or heat food.
1a – Can prepare and cook a simple meal unaided (0)
1b – Needs to use an aid or appliance to be able to either prepare or cook a simple meal (2)
1c – Cannot cook a simple meal using a conventional cooker but is able to do so using a microwave (2)
1d – Needs prompting to be able to either prepare or cook a simple meal (2)
1e – Needs supervision or assistance to either prepare or cook a simple meal (4)
1f – Cannot prepare and cook food (8)
This activity considers a claimant’s ability to be nourished, either by cutting food into pieces, conveying to the mouth, chewing and swallowing; or through the use of therapeutic sources. The nutritious quality of what is being eaten or drunk is irrelevant. Note: A key consideration when considering whether supervision is required should be whether the claimant has a real risk of choking when taking nutrition.
2a – Can take nutrition unaided (0)
2b – Needs to use an aid or appliance to be able to take nutrition; or supervision to be able to take nutrition; or assistance to be able to cut up food (2)
2c – Needs a therapeutic source to be able to take nutrition (2)
2d – Needs prompting to be able to take nutrition (4)
2e – Needs assistance to be able to manage a therapeutic source to take nutrition (6)
2f – Cannot convey food and drink to their mouth and needs another person to do so (10)
3 – Managing therapy or monitoring a health condition
This activity considers a claimant’s ability to appropriately take medication in a domestic setting and which are prescribed or recommended by a registered doctor, nurse or pharmacist, monitor and detect changes in a health condition; and manage therapeutic activities that are carried out in a domestic setting and prescribed or recommended by a registered doctor, nurse, pharmacist or healthcare professional regulated by the Health Professions Council; and without any of which their health is likely to deteriorate.
3a – Either does not receive medication or therapy or need to monitor a health condition; or can manage medication or therapy or monitor a health condition unaided (0)
3b – Needs any one or more of the following –
to use an aid or appliance to be able to manage medication;
supervision, prompting or assistance to be able to manage medication
supervision, prompting or assistance to be able to monitor a health condition (1)
3c – Needs supervision, prompting or assistance to be able to manage therapy that takes no more than 3.5 hours a week (2)
3d – Needs supervision, prompting or assistance to be able to manage therapy that takes more than 3.5 but no more than 7 hours a week (4)
3e – Needs supervision, prompting or assistance to be able to manage therapy that takes more than 7 but no more than 14 hours a week (6)
3f – Needs supervision, prompting or assistance to be able to manage therapy that takes more than 14 hours a week (8)
This activity considers a claimant’s ability to wash and bathe, including washing their whole body and getting in and out of an un-adapted bath or shower.
4a – Can wash and bathe unaided (0)
4b – Needs to use an aid or appliance to be able to wash or bathe (2)
4c – Needs supervision or prompting to be able to wash or bathe (2)
4d – Needs assistance to be able to wash either their hair or body below the waist (2)
4e – Needs assistance to be able to get in or out of a bath or shower (3)
4f – Needs assistance to be able to wash their body between the shoulders and waist (4)
4g – Cannot wash and bathe at all and needs another person to wash their entire body (8)
5 – Managing toilet needs or incontinence.
This activity considers a claimant’s ability to get on and off the toilet, to clean afterwards and to manage evacuation of the bladder and/or bowel, including the use of collecting devices. This activity does not include the ability to manage clothing, for example fastening and unfastening zips or buttons, as this is covered in activity 6.
5a – Can manage toilet needs or incontinence unaided (0)
5b – Needs to use an aid or appliance to be able to manage toilet needs or incontinence (2)
5c – Needs supervision or prompting to be able to manage toilet needs (2)
5d – Needs assistance to be able to manage toilet needs (4)
5e – Needs assistance to be able to manage incontinence of either bladder or bowel (6)
5f – Needs assistance to be able to manage incontinence of both bladder and bowel (8)
This activity assesses a claimant’s ability to put on and take off culturally appropriate, un-adapted clothing that is suitable for the situation. This may include the need for fastenings such as zips or buttons and considers the ability to put on/take off socks and shoes.
6a – Can dress and undress unaided (0)
6b – Needs to use an aid or appliance to be able to dress or undress (2)
6c – Needs either prompting to be able to dress, undress or determine appropriate circumstances for remaining clothed; or prompting or assistance to be able to select appropriate clothing (2)
6d – Needs assistance to be able to dress or undress their lower body (2)
6e – Needs assistance to be able to dress or undress their upper body (4)
6f – Cannot dress or undress at all (8)
This activity considers a claimant’s ability to communicate verbally with regard to expressive (conveying) communication and receptive (receiving and understanding) communication.
7a – Can express and understand verbal information unaided (0)
7b – Needs to use an aid or appliance to be able to speak or hear (2)
7c – Needs communication support to be able to express or understand complex verbal information (4)
7d – Needs communication support to be able to express or understand basic verbal information (8)
7e – Cannot express or understand verbal information at all even with communication support (12)
8 – Reading and understanding signs, symbols and words
This activity considers a claimant’s ability to read and understand signs, symbols and words.
8a – Can read and understand basic and complex written information either unaided or using spectacles or contact lenses (0)
8b – Needs to use an aid or appliance, other than spectacles or contact lenses, to be able to read or understand either basic or complex written information (2)
8c – Needs prompting to be able to read or understand complex written information (2)
8d – Needs prompting to be able to read or understand basic written information (4)
8e – Cannot read or understand signs, symbols or words at all (8)
9 – Engaging with other people face to face.
This activity considers a claimant’s ability to engage with other people which means to interact face to face in a contextually and socially appropriate manner, understand body language and establish relationships.
9a – Can engage with other people unaided (0)
9b – Needs prompting to be able to engage with other people (2)
9c – Needs social support to be able to engage with other people (4)
9d – Cannot engage with other people due to such engagement causing either overwhelming psychological distress to the claimant; or the claimant to exhibit behaviour which would result in a substantial risk of harm to the claimant or another person (8)
10 – Making budgeting decisions.
This activity considers the ability of a claimant to make everyday budgeting decisions. Notes: Complex budgeting decisions are those that are involved in calculating household and personal budgets, managing and paying bills and planning future purchases. Simple budgeting decisions are those that are involved in activities such as calculating the cost of goods and change required following purchases.
10a – Can manage complex budgeting decisions unaided (0)
10b – Needs prompting or assistance to be able to make complex budgeting decisions (2)
10c – Needs prompting or assistance to be able to make simple budgeting decisions (4)
10d – Cannot make any budgeting decisions at all (6)
MOBILITY ACTIVITIES
Mobility Component Introduction – Social Security Scotland
To get an award of the mobility component you need to score:
8 points for the standard rate
12 points for the enhanced rate
For mobility, the points need to be scored from activities 11-12 below:
1 – Planning and following journeys
This activity considers a claimant’s ability to work out and follow the route of a journey. Notes: A person should only be considered able to follow an unfamiliar journey if they are capable of using public transport (bus or train). Consideration should be given to safety and whether there would be a substantial risk to the claimant or others if they went out alone.
1a – Can plan and follow the route of a journey unaided (0)
1b – Needs prompting to be able to undertake any journey to avoid overwhelming psychological distress to the claimant (4)
1c – Cannot plan the route of a journey (8)
1d – Cannot follow the route of an unfamiliar journey without another person, assistance dog or orientation aid (10)
1e – Cannot undertake any journey because it would cause overwhelming psychological distress to the claimant (10)
1f – Cannot follow the route of a familiar journey without another person, an assistance dog or an orientation aid (12)
2 – Moving around
This activity considers a claimant’s physical ability to move around without severe discomfort such as breathlessness, pain or fatigue. This includes the ability to stand and then move up to 20 metres, up to 50 metres, up to 200 metres and over 200 metres. Notes: This activity should be judged in relation to a type of surface normally expected out of doors such as pavements on the flat and includes the consideration of kerbs.
12a – a Can stand and then move more than 200 metres, either aided or unaided (0)
12b – Can stand and then move more than 50 metres but no more than 200 metres, either aided or unaided (4)
12c – Can stand and then move unaided more than 20 metres but no more than 50 metres (8)
12d – Can stand and then move using an aid or appliance more than 20 metres but no more than 50 metres (10)
12e – Can stand and then move more than 1 metre but no more than 20 metres, either aided or unaided (12)
12f – Cannot, either aided or unaided stand; or move more than 1 metre (12)
The decision making guidance, along with training provided to case managers, provides an official interpretation of legislation for Social Security Scotland staff to make decisions about entitlement to Adult Disability Payment.
Daily Living Component Introduction
ADP daily living component activity 1 – preparing food
- Daily living component activity 1 descriptor A (0 points)
- Daily living component activity 1 descriptor B (2 points)
- Daily living component activity 1 descriptor C (2 points)
- Daily living component activity 1 descriptor D (2 points)
- Daily living component activity 1 descriptor E (4 points)
- Daily living component activity 1 descriptor F (8 points)
- Daily living component activity 2 descriptor A (0 points)
- Daily living component activity 2 descriptor B (2 points)
- Daily living component activity 2 descriptor C (2 points)
- Daily living component activity 2 descriptor D (4 points)
- Daily living component activity 2 descriptor E (6 points)
- Daily living component activity 2 descriptor F (10 points)
- Daily living component activity 3 descriptor A (0 points)
- Daily living component activity 3 descriptor B (1 point)
- Daily living component activity 3 descriptor C (2 points)
- Daily living component activity 3 descriptor D (4 points)
- Daily living component activity 3 descriptor E (6 points)
- Daily living component activity 3 descriptor F (8 points)
- Daily living component activity 4 descriptor A (0 points)
- Daily living component activity 4 descriptor B (2 points)
- Daily living component activity 4 descriptor C (2 points)
- Daily living component activity 4 descriptor D (2 points)
- Daily living component activity 4 descriptor E (3 points)
- Daily living component activity 4 descriptor F (4 points)
- Daily living component activity 4 descriptor G (8 points)
- Daily living component activity 5 descriptor A (0 points)
- Daily living component activity 5 descriptor B (2 points)
- Daily living component activity 5 descriptor C (2 points)
- Daily living component activity 5 descriptor D (4 points)
- Daily living component activity 5 descriptor E (6 points)
- Daily living component activity 5 descriptor F (8 points)
- Daily living component activity 6 descriptor A (0 points)
- Daily living component activity 6 descriptor B (2 points)
- Daily living component activity 6 descriptor C (2 points)
- Daily living component activity 6 descriptor D (2 points)
- Daily living component activity 6 descriptor E (4 points)
- Daily living component activity 6 descriptor F (8 points)
- Mobility component activity 1 descriptor A (0 points)
- Mobility component activity 1 descriptor B (4 points)
- Mobility component activity 1 descriptor C (8 points)
- Mobility component activity 1 descriptor D (10 points)
- Mobility component activity 1 descriptor E (10 points)
- Mobility component activity 1 descriptor F (12 points)
- Mobility component activity 2 descriptor A (0 points)
- Mobility component activity 2 descriptor B (4 points)
- Mobility component activity 2 descriptor C (8 points)
- Mobility component activity 2 descriptor D (10 points)
- Mobility component activity 2 descriptor E (12 points)
- Mobility component activity 2 descriptor F (12 points)
- Circumstances when an application may be made
- How to make an application
- Who can make a new application
- Beginning an application
- Date the application is to be treated as made
- Acceptable and unacceptable applications
- Rejecting an application
- Change of circumstances after an application is submitted and before a decision is made
- Determination of entitlement
- Withdrawal of application
- New applications for ADP
- Eligibility for new applications for individuals older than the relevant age to receive ADP
- Eligibility for new applications, for individuals over the relevant age after an interval, that includes the mobility component
- Eligibility for new applications for individuals under the relevant age after an interval
- Case transfer and the age criteria
- Determination of an ongoing award after the individual has reached the relevant age
- Exceptions for a new determination that includes the mobility component for those above the relevant age
- Events that prompt an unscheduled review
- Unscheduled review following change of circumstances
- Individuals tell us about a change
- Third parties telling us about a change
- Changes that require an unscheduled review
- Changes which do not require an unscheduled review
- A change that occurs before the initial determination is made
- What information is used to make the decision
- When a change of entitlement takes effect
- When an individual in receipt of PIP moves to Scotland
- Entitlement to ADP beginning while in ‘alternative accommodation’
- Differences between ADP and PIP eligibility criteria
- When case managers are required to make a determination without application
- If entitlement to ADP is based on a PIP award that later changes
- When an individual in receipt of ADP moves to another part of the UK
- When the individual notifies Social Security Scotland in advance of the move
- An individual cancels the move after they have told Social Security Scotland that they are moving
- When an individual notifies Social Security Scotland more than 13 weeks after the move
- Change of circumstances: change in mobility or care needs
- Examples of typical changes in mobility or daily living needs
- Making an unscheduled review because of a change of circumstance
- Applying the backwards and forwards tests
- When the change in entitlement should begin if the individual meets the criteria for a higher award
- What is a good reason for not notifying within 1 month
- Setting an earlier start date for entitlement when a change in an individual’s needs leads to a higher award
- When the change in entitlement should begin if the individual meets the criteria for a lower or no award
- Setting a later start date to entitlement when a change in an individual’s condition and needs leads to a lower award or the end of the award
- Need for Discretion
- Special Rules for Terminal Illness
- Eligibility
- Supporting information for SRTI
- Applications from a third party
- Date of Award
- Terminal Illness identified during non-SRTI Application
- Terminal illness diagnosis during non-SRTI application
- Incomplete SRTI applications
- Moving from Child Disability Payment to Adult Disability Payment
- Change of Circumstances
- Re-determinations and Appeals
- Right to Appeal to the First-tier Tribunal
- Appealing a process decision
- How an individual can appeal to the First-tier Tribunal against a determination or re-determination
- Deadlines for appealing
- Non-disclosure of documents and information that could cause serious harm to physical or mental health
- Responding to the notice of appeal
- Who is in the First-tier Tribunal
- Hearings
- Representatives and supporters
- Evidence and submissions
- Witnesses
- Withdrawing or deciding to stop an appeal
- The First-tier Tribunal’s decision
- Applying for a written statement of reasons
- The First-tier Tribunal’s power to review and set aside its decisions
- Duty to treat a request for a review as an application for permission to appeal
- Appealing against a decision of the First-tier Tribunal
- Death of an individual
- Verification of death
- Overpayments of ADP after the death of an individual
- Death arrears
- Establishing next of kin / representative details for someone who has died
- How does Social Security Scotland decide who to appoint or pay
- When Social Security Scotland are unable to identify an individual to act or receive any assistance that is due
- Principles of choosing a review period
- What are review periods?
- Choosing an appropriate review period
- Relevant considerations for setting a review period
- Choosing an appropriate review period between 2 and 10 years
- Exception: Review periods under 24 months
- Exception: Indefinite awards (awards without a review date)
- Conditions that suggest a review is inappropriate (Pathway 1)
- Conditions that suggest a review may be inappropriate (Pathway 2)
- Conditions that might indicate a review is appropriate but additional factors suggest it might not (Pathway 3)
- The views of the individual
- Other necessary considerations before selecting an indefinite award
- Justifying a decision to (not) set a review date
- Individual’s responsibility to report changes
- Eligibility
- Ordinary residence in Scotland
- Habitual residence
- Presence in the Common Travel Area
- Past presence in the Common Travel Area
- Subject to immigration control
- Members of the armed forces and civil servants
- Temporary absence
- Time spent in alternative accommodation / legal detention
- EU rules on social security coordination
- Personal scope of the EU coordination rules
- First Claims from Abroad
- Export
- Competent State
- Residence criteria for the protected cohort
- Genuine and Sufficient Link to Scotland
- Definition of care home, hospital, hospice and residential educational establishment
- Effect on entitlement of an individual spending time in care homes, hospitals or hospices
- Calculating the length of stay
- Temporary periods of leave during a stay in a care home or hospital
- Linked periods
- Exceptions
- Applications made while residing in a care home or hospital
- Care homes, hospital or similar institutions and short- term assistance
- Impact on transferring individuals from UK benefits when entitlement to ADP begins while they are in a care home or hospital
- The meaning of case transfer
- The case transfer process from Personal Independence Payment to Adult Disability Payment
- The Adult Disability Payment determination
- Ending the client’s Personal Independence Payment award
- Information received from Department for Work and Pensions
- Payment Cycles
- Special Rules for Terminal Illness
- Effect of legal detention on payment of the mobility component: 16 and 17 year olds
- Reported relevant change of circumstance
- Case Transfer Scheduled Review
- Appointees
- Residence
- Temporary time abroad
- Time in alternative accommodation
- Re-determinations and appeals
- When a Personal Independence Payment award that ended at the point of case transfer is retroactively changed
- The meaning of case transfer
- The case transfer process from Disability Living Allowance to Adult Disability Payment
- The Adult Disability Payment determination
- Ending the client’s Disability Living Allowance award
- Information received from Department for Work and Pensions
- Two stage review process
- Special Rules for Terminal Illness
- Payment cycles
- Reported relevant change of circumstance
- Appointees
- Residence
- Temporary time abroad
- Time in alternative accommodation
- Re-determinations and appeals
- When a Disability Living Allowance award that ended at the point of case transfer is retroactively changed
- Our approach to gathering supporting information
- What is supporting information?
- Confirmation from a professional
- Additional supporting information
- Lack of confirmation from a professional
- Gathering supporting information
- Requesting more additional supporting information
- Disengagement
- Supporting information when carrying out a review
- Supporting information and Special Rules for Terminal Illness
- When payment of assistance may be suspended
- Suspension for failure to provide information
- Suspension because person unable to continue acting or individual at risk of financial abuse
- Suspension for failure to provide payment details
- Suspending Payments
- Considering the individual’s financial circumstances
- Reviewing a decision to suspend payments
- Impact of suspension on individuals with an AVE lease
- Ending a suspension
- Right to appeal to the Upper Tribunal
- Applying to the First-tier Tribunal for permission to appeal to the Upper Tribunal
- Applying to the Upper Tribunal for permission to appeal if the First-tier Tribunal refuses permission
- Notice of appeal
- Non-disclosure of documents and information that could cause serious harm to physical or mental health
- Who is in the Upper Tribunal
- The Upper Tribunal’s case management powers
- Hearings
- Representatives
- Evidence and submissions
- Witnesses
- Withdrawing or deciding to stop an appeal
- Upper Tribunal’s decision
- The Upper Tribunal’s powers to review and set aside its decisions
- Appealing against a decision of the Upper Tribunal
- What is a consultation
- What is a practitioner
- When a consultation can be requested by Social Security Scotland
- Client requests for a consultation
- Client refuses a request for a consultation
- Scheduling and rescheduling a consultation
- Who should carry out a consultation
- Who can participate in a consultation
- How a consultation can be carried out
- What a consultation should cover
- Unexpected findings
- Audio recording of the consultation
- Ending a consultation
- Client expenses
- After the consultation
Stakeholder Resources
May assist you and your professional networks to support clients to apply for Disability benefits:
Caselaw:
Judgments: Opinions, or judgments, are decisions made by judges in court cases.
Requesting a re-determination
You can request a re-determination or an appeal by calling Social Security Scotland free on 0800 182 2222 (Monday to Friday, 8am to 6pm) or filling in a re-determination request paper form and sending your completed form to:
Social Security Scotland PO Box 10303, Dundee DD1 9FY
Child Disability Payment
Application Form
Child Disability Payment application form for organisations
- You can use this form to help people apply for Child Disability Payment. For example, if you work for a third sector or voluntary organisation that helps people to apply for benefits.
Re-determination forms
Child Disability Payment re-determination form
- Use this form if you want Social Security Scotland to look again at your Child Disability Payment decision.
Appeals form
Child Disability Payment appeals form
- Use this form to appeal a decision about your Child Disability Payment.
Child Disability Payment appeals form with short term assistance
- Use this form to appeal a decision about your Child Disability Payment and apply for Short-term Assistance.
Short‑Term Assistance temporarily restores a client’s previous ADP/CDP/PADP rate while they challenge a reduced award.
Child Disability Payment Scotland – The Disability Assistance for Children and Young People (Scotland) Regulations 2021
Child Disability Payment decision making guide
Published 26 Sept 2025
The decision making guidance, along with training provided to case managers, provides an official interpretation of legislation for Social Security Scotland staff to make decisions about entitlement to Child Disability Payment.
Introduction to the Child Disability Payment Decision-Making Guidance
- Who makes decisions?
- Person-centred decision-making
- The Scottish Social Security Charter
- The decision-making guidance explained
- Types of decision
- Principles of decision-making
- Avoiding mistakes
Applying for Child Disability Payment
Relevant considerations when making a determination as part of an award review
Moving from Scotland to another part of the United Kingdom and vice versa
Entitlement to CDP beginning while in ‘alternative accommodation’
Individual turns 16 after their DLAC award was made but before CDP award is made
When case managers are required to make a determination without application
If entitlement to CDP is based on a DLAC award that later changes
When an individual in receipt of CDP moves to another part of the UK
When the individual notifies Social Security Scotland in advance of the move
When an individual notifies Social Security Scotland less than 13 weeks after the move
An individual cancels the move after they have told Social Security Scotland that they are moving
When an individual notifies Social Security Scotland more than 13 weeks after the move
An individual’s right to stop receiving assistance
Check the applicant is responsible for the child
Managing assistance on behalf of a child
Change of circumstances: change in mobility or care needs
Care component – rates and criteria
Special Rules for Terminal Illness (SRTI)
Appeals to the First-tier Tribunal
Payment of Child Disability Payment
Choosing an appropriate review period
Higher rate Mobility Component
Severe mental impairment and severe behavioural difficulties test
When a previous determination is based on an error or made in ignorance of a material fact
Gathering supporting information
Understanding and interpreting supporting information
Pension Age Disability Payment
Application Form
Pension Age Disability Payment application form for organisations
- You can use this form to help people apply for Pension Age Disability Payment. For example, if you work for a third sector or voluntary organisation that helps people to apply for benefits.
Re-determination forms
Pension Age Disability Payment re-determination form
- Use this form if you want Social Security Scotland to look again at your Pension Age Disability Payment decision.
Appeals form
Pension Age Disability Payment appeals form
- Use this form to appeal a decision about your Pension Age Disability Payment.
Pension Age Disability Payment appeals form with short term assistance
- Use this form to appeal a decision about your Pension Age Disability Payment and apply for Short-term Assistance.
Short‑Term Assistance temporarily restores a client’s previous ADP/CDP/PADP rate while they challenge a reduced award.
Pension Age Disability Payment decision making guide
Published 7 Aug 2025
The decision making guidance, along with training provided to case managers, provides an official interpretation of legislation for Social Security Scotland staff to make decisions about entitlement to Pension Age Disability Payment.
Social Security Scotland benefits
Scottish Adult DLA
Launches in Spring 2025, this is a ‘closed’ benefit and no new claims can be made for it. From this date all adults on Disability Living Allowance will transfer to Scottish Adult DLA
Once on Scottish Adult DLA
65 or over on 08 April 2013 will stay on Scottish Adult DLA
Under 65 on 08 April 2013 , can apply for ADP if you choose. Initially ADP is same rate as ADP, then reviewed under usual ADP rules. If you claim before end of 2027, you can get mobility component without age restrictions.
Regs:
Decision making guidance
The decision making guidance, along with training provided to case managers, provides an official interpretation of legislation for Social Security Scotland staff to make decisions about entitlement to Scottish Adult Disability Living Allowance.
Scottish Child Payment
Forms:
Scottish Child Payment single form
Return forms to:
Social Security Scotland PO Box 27155, Glasgow G4 7DX. If you need a prepaid envelope, call free on 0800 182 2222
www.mygov.scot/scottish-child-payment
Regulations:
The Scottish Child Payment Regulations 2020
DWP Advice for Decision Makers:
Carer Support Payment
Carer Support Payment is replacing Carer’s Allowance in Scotland. You cannot get Carer Support Payment and Carer’s Allowance at the same time.
Regulations:
Carer’s Allowance Supplement
An extra payment for people in Scotland who get Carer Support Payment or Carer’s Allowance on a particular date. Carer’s Allowance Supplement is paid 2 times a year.
There is no need to claim Carer’s Allowance Supplement (CAS) in Scotland: if you are eligible, you will receive it automatically twice a year.
Regulations
Young Carer Grant
A yearly payment for young carers in Scotland. To be able to get Young Carer Grant, you must be 16, 17 or 18 years old.
You must also have been caring for 1, 2 or 3 people for an average of 16 hours a week for at least the last 3 months. If you care for more than one person, you can combine the hours of the people you care for to average 16 hours a week.
Apply over the phone
Call Social Security Scotland free on 0800 182 2222 to apply over the phone.
Apply by post
You can apply by filling in a paper form.
Regulations
Best Start Grants
Best Start Foods
Best Start Foods is a payment that can help you buy healthy foods like milk or fruit during pregnancy and when your child is under 3.
If your baby’s born early, you’ll get the higher amount from birth until 1 year after the due date.
You’ll get the payments on a prepaid card you can use in shops and online.
Find out how to use your Best Start Foods card, check your balance and what to do if you have a problem.
If you have no access to public funds
You may be able to get Best Start Foods for your child even if you cannot get certain benefits because of your immigration status or because you do not have a status. Find out more about getting Best Start Foods if you have no access to public funds.
On this page can find shareable social media content, a poster and factsheets in many languages – Best Start Foods Resources
Best Start Grant
Pregnancy and Baby Payment
You can apply for the Pregnancy and Baby Payment from 24 weeks pregnant up to the day your baby is 6 months old. Applications via freephone helpline on 0800 182 2222, by post or online at mygov. You may be eligible if you are the parent or carer of the child, and you get certain benefits or tax credits.
CPAG – Information about Scotland’s pregnancy and baby payment.
ScotGov Pregnancy and Baby Payment factsheet
Best Start Grant
Early Learning Payment
Apply when your child is aged between 2 and 3 years 6 months old. You may be eligible if you are the parent or carer of the child, and you get certain benefits or tax credits.
CPAG Information about Scotland’s early learning payment for children between two and three and a half years old.
Best Start Grant
School Age Payment
Apply when your child is first old enough to start primary school. When you should apply depends on when your child was born. You need to apply in the year that your child is first old enough to start school.
CPAG Information about Scotland’s school age payment.
Rules and regs
The Welfare Foods (Best Start Foods) (Scotland) Regulations 2019
Other
Contact details
You can contact Social Security Scotland by post, webchat, or on our freephone number from any phone.
By webchat
You can contact us on webchat between 8am and 6pm, Monday to Friday (except for bank holidays):
for general enquiries
to check the progress of your application
to let us know something’s changed with your application
We can answer your questions quicker if we know your National Insurance number.
We’ll never ask for your bank details through webchat.
By phone
Freephone: 0800 182 2222 between 8am to 6pm, Monday to Friday (except for bank holidays). If you cannot call 0800 numbers from your mobile phone, you can call us for free from any payphone or landline.
If you’re a British Sign Language user, you can use the Contact Scotland service to contact Social Security Scotland.
If calling from outside the UK, call +44 (0)1382 931 000. This number is not free but you can ask us to call you back. You should check with your phone provider to find out about any charges.
Stay safe on the phone
We’ll never phone you to take a payment. If you’re not sure it is us calling, end the call and contact us on 0800 182 2222. We’ll tell you if the call was from us.
By post
Social Security Scotland
General Enquiries
PO Box 10301
Dundee
DD1 9FY
Third party authorisation form
Third party authorisation form. Use this form to authorise someone to speak to Social Security Scotland on your behalf. Send the completed form to: Social Security Scotland, General Enquiries, PO Box 10301, Dundee DD1 9FY
Uploading documents
When you apply for a benefit or report a change in circumstances, Social Security Scotland may ask you to send in some documents. This is to help them make a final decision or process your changes. This includes documents that confirm details such as who you are or your address.
You can upload your documents online if you need to send Social Security Scotland any. You can send a photo, screenshot or scan of your documents. Your file must be one of these types: DOCX, PDF, JPG, PNG, GIF, BMP, TIFF, PPTX, XLSX, JPEG
Social Security Scotland use the following for reference:
British National Formulary (BNF)
- Key information on the selection, prescribing, dispensing and administration of medicines – bnf.nice.org.uk
NHS inform
- NHS inform is Scotland’s national health information service. Our aim is to provide the people in Scotland with accurate and relevant information to help them make informed decisions about their own health and the health of the people they care for. www.nhsinform.scot
CONTACT for families with Disabled Children
- A-Z medical conditions. If a medical condition is not in our list, we may still be able to help. Call our helpline on 0808 808 3555.
Latest Social Security Scotland statistics publications.
This is the collection for statistics relating to Social Security Scotland, including publications about specific benefits, feedback, workforce and equalities analysis – Social Security Scotland statistics: publications.
A twelve-month calendar of Scottish Government statistical releases in spreadsheet format. The calendar includes Official and National Statistics publications, as well as Management Information publications – Official statistics: forthcoming publications
Redeterminations and Appeals
Benefits you can appeal
Social Security Chamber – First-tier Tribunal for Scotland (scotcourts.gov.uk)
The Social Security Chamber of the First-tier Tribunal for Scotland was set up on 22 November 2018 as set out in the Social Security (Scotland) Act 2018. The Chamber deals with appeals arising from a decision by the Social Security Scotland Agency acting on behalf of Scottish Ministers.
Benefits you can appeal
At present the only Social Security Scotland benefits that have a right of appeal to the Chamber are:
- Best Start Grant
- Funeral Support Payment
- Young Carer Grant
- Winter Heating Assistance for Children and Young People
- Scottish Child Payment
- Child Disability Payment
- Adult Disability Payment
These benefits are awarded by Social Security Scotland. In time more benefits will be devolved to Scotland and all appeals will be heard by this Chamber.
Telephone: 0141 302 5858
Social Security Chamber, Scottish Courts and Tribunals Service, Glasgow Tribunals Centre, 20 York Street, Glasgow G2 8GT
For further information: www.socialsecuritychamber.scot
Request a redetermination within 42 days
You should request a redetermination within 42 days of the date of being notified of the determination. A late request, up to one year from the date you are notified, can be accepted if Social Security Scotland decides there is a good reason for it being late. If Social Security Scotland refuses to accept the late request, you can appeal to the First-tier Tribunal for Scotland.
Social Security Scotland has a duty to make a redetermination within 56 days.
Social Security Scotland also has a duty to make a redetermination within 56 days of receiving a valid redetermination request. If they cannot meet this time limit they must inform you of that, and that you have an immediate right of appeal to the First-tier Tribunal against the determination. You must appeal within 31 days of receiving notice that they have not met the time limit.
You must appeal within 31 days
You must appeal within 31 days of being notified of the redetermination. You should send the appeal form to Social Security Scotland who will then forward this to the first-tier tribunal within seven days. If you miss the time limit for appealing, you can still appeal within a maximum time limit of one year if you have good reasons for the late appeal. If your appeal is late you must explain why so that the First-tier Tribunal can decide if you have good reasons for a late appeal.
Appeal Forms
You can use these forms to appeal when either:
you disagree with a re-determination decision about your Adult or Child Disability Payment.
Social Security Scotland ran out of time to make a re-determination decision about your Adult or Child Disability Payment.
Adult Disability Payment
Use this form if you want to make an appeal for Adult Disability Payment without applying for Short-term Assistance.
Adult Disability Payment appeals form
Use this form if you want to make an appeal for Adult Disability Payment and apply for Short-term Assistance at the same time.
Adult Disability Payment appeals form with Short-term Assistance
Carer Support Payment
Use this form if you want to make an appeal for Carer Support Payment.
Carer Support Payment appeals form
Child Disability Payment
Use this form if you want to make an appeal for Child Disability Payment without applying for Short-term Assistance.
Child Disability Payment appeals form
Use this form if you want to make an appeal for Child Disability Payment and apply for Short-term Assistance at the same time.
Child Disability Payment appeals form with Short-term Assistance
Pension Age Disability Payment
Use this form if you want to make an appeal for Pension Age Disability Payment without applying for Short-term Assistance.
Pension Age Disability Payment appeals form
Use this form if you want to make an appeal for Pension Age Disability Payment and apply for Short-term Assistance at the same time.
Pension Age Disability Payment appeals form with Short-term Assisstance
Pension Age Winter Heating Payment
Use this form if you want to make an appeal for Pension Age Winter Heating Payment.
Pension Age Winter Heating appeal form
Scottish Adult Disability Living Allowance
Use this form if you want to make an appeal for Scottish Adult Disability Living Allowance without applying for Short-term Assistance.
Scottish Adult Disability Living Allowance appeal form
Use this form if you want to make an appeal for Scottish Adult Disability Living Allowance and apply for Short-term Assistance at the same time.
Scottish Adult Disability Living Allowance appeal form with Short-term Assistance
Appealing a decision form – Use this form if you want to request an appeal for:
Best Start Grant,
Funeral Support Payment,
Scottish Child Payment,
Young Carer Grant,
Child Winter Heating Assistance or
Winter Heating Payment
Rules and regs
Legislation relating to Tribunals in Scotland:
Claiming expenses
You may be able to claim for reasonable expenses for going to the tribunal hearing, for example:
travel expenses to cover your fare if you use public transport
travel expenses of 25p per mile for taking a car or motorbike, 27p per mile if you’re travelling with a supporter on a car or motorbike (If you’re travelling together with a supporter, only one of you can claim for travel expenses)
if you are away from home for less than 10 hours, you can claim up to a maximum of £4.25 or more than 10 hours, you can claim up to a maximum of £11.40
you may also be able to claim for loss of earnings
Related Information
Client Representative guidelines
Purpose of the Client representative guidelines
The guidelines have been prepared by the Scottish Government for Social Security Scotland staff. They promote consistency of approach across the devolved social security system and signpost to other internal guidance that may be linked.
They describe:
- the main actors within the social security system that provide support to clients of Social Security Scotland; and
- their roles, responsibilities
- the processes that need to be followed to enable them to deal with Social Security Scotland
- how Social Security Scotland should respond where clients appear to be at risk
Part 5 of the guidelines sets out the different situations where Social Security Scotland itself may appoint another person or organisation to act for a client, and the policies and processes it will follow.
- Part 1 Introduction to Client Representative guidelines
- Part 2 Parents and legal guardians of children
- Part 3 Power of Attorney
- Part 4 Guardians and Court Appointed Acting Bodies
- Part 5 Introduction to Social Security Scotland Appointees
- Part 5.1 Appointees for children
- Part 5.2 Appointees for adults regarded as incapable
- Part 5.2 (1-5) Appointees assessment incapacity
- Part 5.2 Appendix A Tips and sample questions
- Part 5.2 Appendix B Case study Visit
- Part 5.2 Appendix C Case Study Completed Appointee Referral Form
- Part 5.3 Executors and appointees for the deceased
- Part 6 DWP appointees
- Part 7 Third party representatives
- Part 8 Advocacy
Appeal against the process
What happens if you disagree with a process decision by Social Security Scotland?
If you feel a process decision by Social Security Scotland is not correct, you can make an appeal. This is called a process appeal.The reasons to make a process appeal are that:
- Social Security Scotland informed you that your application for benefits has not been accepted.
- Social Security Scotland informed you that your re-determination request did not contain the correct information.
- Social Security Scotland informed you that your re-determination request was late and that you had no good reason for not requesting this sooner.
If you feel a process decision by Social Security Scotland is not correct you can appeal, using the process decision appeal form, directly to the Chamber. You should send the form by email or post to the Chamber.
What happens next?
We will acknowledge your appeal and will contact Social Security Scotland for information about their reasons for refusing your application for benefit. We will then contact you.
Related Information
Time limit
You must send us your appeal form within 31 days from the date on the decision letter from Social Security Scotland. If you miss this date you can apply for permission to appeal but that application must be received by us, at the latest within 1 year from the date of the decision.
In your application you will have to explain why you were unable to meet the deadline.
Appeals to the Upper Tribunal Scotland
Following your Tribunal Hearing, you receive your Decision Notice.
If you’re unhappy with the tribunal’s decision you may be able to get a decision cancelled (‘set aside’) or appeal to an Upper Tribunal.
First you would need to write to Tribunal Scotland and ask for ‘the first tier tribunal decision to be set aside and/or for leave to be granted to appeal to the Upper Tribunal’. The regional judge will look at your case and will decide if there is an error of law. He can agree, and then it is likely that the decision will be set aside, and a new hearing will be set up, with different tribunal people. If there is an error of law of importance, then the case can be sent directly to the Upper Tribunal for a ruling on the law – the Upper Tribunal judge can make a new decision or again might think another hearing is required.
A party can request a review of a decision made by the First-tier Tribunal on the basis of a point of law. A review on a point of law can be brought when a party thinks the First-tier Tribunal made a legal mistake in making its decision.
If the application is accepted as valid, the First-tier Tribunal reviews the decision at a hearing. In a review the Tribunal can:
take no action
set the decision aside. This means they cancel it
correct a minor or accidental error in the decision
Where a decision is set aside by the First-tier Tribunal in a review it can:
re-decide the matter
refer that matter to the Upper Tribunal
make any other order that it thinks is appropriate
How to request a Statement of Reasons and Record of Proceedings
Write to or email sscadmin@scotcourtstribunals.gov.uk
Use or adapt the below template:
First-tier Tribunal for Scotland
Social Security Chamber
Glasgow Tribunals Centre
Third Floor
20 York Street
Glasgow
G2 8GT
Request for statement of reasons and record of proceedings
Dear sir or madam
RE:
Tribunal ref:
Date of tribunal hearing:
I refer to the above appeal hearing.
As a named representative I would be grateful if we could be provided with a full statement of reasons together with a record of proceedings, as per Tribunal Procedure rules.
Many thanks for your assistance in this matter.
Regards
Scottish Courts & Tribunals
This guidance is for individuals who have applied for benefits from Social Security Scotland and who have:
appealed to the First-tier Tribunal for Scotland about their determination
do not agree with the decision made by the Tribunal
want to challenge the decision.
The Upper Tribunal can agree with and uphold the decision made by the First-tier Tribunal or if it does not agree with the decision, it can quash the decision. If it quashes the decision of the First-tier Tribunal, the Upper Tribunal can do any of the following:
re-make the decision
send the case back to the First-tier Tribunal and give them directions on how to reconsider the case
make such order as it sees fit.
Individuals and Social Security Scotland can appeal decisions of the First-tier Tribunal to the Upper Tribunal.
The parties must apply by letter or email to the First-tier Tribunal for permission to appeal one of its decisions (The First-tier Tribunal for Scotland Social Security Chamber (Procedure) Regulations 2018, para 33(1)).
If the First-tier Tribunal refuses permission, the party who has applied for permission to appeal must apply to the Upper Tribunal for permission for the decision to be appealed (Tribunals (Scotland) Act 2014, s.46(3)).
A party makes an appeal on a point of law when it thinks the First-tier Tribunal made a legal mistake with its decision.
