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DWP Service Improvements: What Advisers Need to Know

✅ What advisers should know – claimant impact (DWP Follow‑up) Sixtieth Report of Session 2024-26 Response to Select Committee report on service performance  Why this matters for claimants Bottom line:Improvements are promised, but advisers should expect continued variability in service quality and remain prepared to challenge decisions, escalate complaints, and support vulnerable clients assertively. Government […]

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Pushed into the wrong job?

Assessing the link between conditionality and poor quality employment By Max Mosley, Tom Stephens 10 February 2026 Successive central governments have designed benefit programmes with high levels of conditionality. The programmes have required claimants to actively look for work, in order to keep accessing social security. While some level of conditionality is not unusual compared to other

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What’s Going On With DWP’s New Bank‑Account Check Powers?

The UK Parliament’s Public Accounts Committee (PAC) has raised concerns about new powers the Department for Work and Pensions (DWP) now has. These powers relate to checking people’s bank accounts to help tackle benefit fraud and errors. Here’s what clients need to know. 1. What Powers Does DWP Now Have? Since December, the DWP can:

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Section 8 Delay Raises Concerns Over Avoidable ADP Appeal Backlogs

Published: 28 January 2026For welfare rights and money advice professionals Frontline advisers may soon see changes to the Adult Disability Payment (ADP) appeals process, following renewed pressure on the Scottish Government to commence key legislative provisions aimed at reducing unnecessary delays. The Social Justice and Social Security Committee has formally written to the Cabinet Secretary

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